Built from the ground up

Our people are committed to provide the best service to "wow" our customers. This requires us to hold each other to account - not only take responsibility for our own actions, but to welcome and receive feedback from colleagues, as well as knowing it is OK to speak up when something doesn't look or feel right.

Being united as a team and one company can only succeed where we create an environment where we treat each other with respect as an individual, listen and be open to other’s views, as well as feel safe to ask the tough questions. When we achieve our goals we recognise and reward both individual and team efforts and celebrate that success.

The quality of our service reflects the power and heritage of Higgins—the pride we take in what we do and what we make possible. We are passionate about people, process and service excellence. We are determined to serve our customers through innovation, continuous improvement, an intense focus on customer needs and a dedication to meet those needs with a sense of urgency. For us, Excellence is not only a value; it is a discipline and a means for making the world a better place.

Our highest priority is the health, safety and
well being of our employees, contractors and customers. Safety is an ethic that guides everything we do and is never compromised. We believe workplace injuries and illnesses can be prevented, leaders drive improvement and everyone plays a part in building safe and healthy workplace. This means following safety procedures, not being afraid to speak up to deal with safety issues as they arise, and take the time to help each other out